Privacy Policy

This privacy policy aims to inform users of the SPAAN website about how their personal data may be collected, used, stored and protected when using the website and the services offered.

1. Identity of the Data Controller

The data controller responsible for processing personal data collected on this website is:

INTERNATIONAL SYSTEMS
SARL
10 RUE LA FONTAINE
38160 SAINT MARCELLIN
France
Company Registration Number: 394895619
RCS Grenoble: 394 895 619 R.C.S. Grenoble
VAT Number: FR67394895619
Email: info@spaan.uk

2. Personal Data Collected

As part of operating the website, we may collect the following categories of personal data:

  • identification data: surname, first name;
  • contact data: email address, postal address, telephone number;
  • customer account data: login credentials and customer account information;
  • order-related data: ordered products, billing information, shipping information, order history;
  • contact request data: content of messages sent through forms or email;
  • customer reviews and product questions/answers data;
  • professional/B2B account data where applicable;
  • technical connection and browsing data where necessary for website operation and security.

3. Purpose of Processing

Personal data collected is used for the following purposes:

  • creation and management of customer accounts;
  • processing, shipping and management of orders;
  • payment processing and fraud prevention;
  • responding to contact requests sent via forms or email;
  • management of customer reviews and published product questions/answers;
  • management of business customer relationships;
  • improving user experience and audience measurement;
  • website security and abuse prevention, including tools such as reCAPTCHA;
  • compliance with legal, accounting, tax and regulatory obligations.

4. Legal Basis for Processing

Depending on the case, personal data processing is based on:

  • performance of a contract or pre-contractual measures;
  • compliance with legal obligations;
  • legitimate interest of the data controller;
  • user consent where required.

5. Data Recipients

Personal data is intended solely for authorized SPAAN internal departments and service providers strictly necessary for the operation of the website and performance of the services offered.

As such, data may be transmitted where necessary to the following categories of recipients:

  • payment service providers, including PayPal;
  • shipping and delivery providers, including GLS and Colissimo;
  • server hosting provider;
  • audience measurement and analytics providers, including Google Analytics;
  • advertising and conversion tracking providers, including Google Ads and Meta services (Facebook / Instagram);
  • form security services, including Google reCAPTCHA.

Personal data is never sold to third parties.

6. Website Hosting

The website is hosted on a dedicated server provided by OVH.

7. Data Retention Period

Personal data is retained only for as long as necessary for the purposes for which it was collected, subject to legal obligations requiring longer retention periods.

  • customer account and order data is retained for the duration necessary for commercial relationship management and applicable accounting/tax obligations;
  • contact form data is retained for the time necessary to process the request;
  • review and product question/answer data may be retained for as long as it remains published on the website;
  • technical logs, connection logs and security data are temporarily retained to ensure website operation and security;
  • cookies and trackers are retained according to the durations specified in the cookie policy.

8. Cookies and Trackers

The website uses cookies and trackers necessary for proper operation.

Additional analytics, personalization and advertising cookies may also be used subject to prior user consent where required by applicable regulations.

Users may accept, refuse or customize cookie usage at any time via the consent management banner displayed when browsing the website.

9. Data Security

SPAAN implements appropriate technical and organizational measures to preserve the security, integrity and confidentiality of personal data.

10. User Rights

In accordance with GDPR, users have the right of access, rectification, erasure, restriction, objection and portability of their data where applicable.

Users may exercise their rights by contacting: info@spaan.uk.

Users also have the right to lodge a complaint with the competent supervisory authority.

11. Modification of the Privacy Policy

SPAAN reserves the right to modify this privacy policy at any time in order to reflect legal, regulatory, technical or operational developments.